AirPrint Problems

Note

  • The machine may take a few minutes to connect to a network after turning the machine on. Check that the machine is connected to the network before printing.

  • If using Mac OS X or iOS, upgrade to the latest version before use.

  • The "No AirPrint Printers Found" message is displayed on an iOS device.

Point to check

Solution

Reference

Is the machine turned on?

Turn the machine on.

If the machine is turned on, turn it off and then back on, and then check whether the problem is solved.

Turning the Machine On or Off

Is the machine connected to the same network as the iOS device?

Check that the machine is displayed on the print screen of the iOS device.

If the machine is not displayed, check the IP address.

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  • Unable to print.

Point to check

Solution

Reference

Is the machine turned on?

Turn the machine on.

If the machine is turned on, turn it off and then back on, and then check whether the problem is solved.

Turning the Machine On or Off

Is the machine connected to the same network as the iOS device?

Check that the machine is displayed on the print screen of the iOS device.

If the machine is not displayed, check the IP address.

-

Is the latest firmware version installed?

Check the firmware version of this machine, and Mac OS and iOS version.

If the version of the firmware is not the latest, update to the appropriate version from our website or Apple's website.

-

Is there paper in the tray?

Check the message informing you that paper runs out.

Error Message List

If the ATTENTION indicator on the Operator Panel Lights Up or Flashes

Is there toner in the toner cartridge?

Check the message informing you that toner runs out.

Error Message List

If the ATTENTION indicator on the Operator Panel Lights Up or Flashes

Is AirPrint set to [Enable]?

Press the button on the operator panel to select [Setting], and check the status of [AirPrint]. When [Disable] is displayed, AirPrint is not available.

-

Is an error displayed?

Check the error message.

Error Message List

If the ATTENTION indicator on the Operator Panel Lights Up or Flashes