Toner Comes Off When Printed Paper is Rubbed

Cause

Solution

Reference

The settings of the media type and weight are incorrect.

Press the button on the operator panel to select [Setting] > [Paper Setup] > the paper tray you are using, and then select the proper values for [Media Weight]. Or, select a thicker value for [Media Weight].

Loading Paper

Recycled paper is used.

Press the button on the operator panel to select [Setting] > [Paper Setup] > the paper tray you are using, and then select a thicker value for [Media Weight].

Loading Paper

The envelope lever remains attached.

Remove the envelope lever.

Printing on Envelopes

The safety stopper remains attached to the fuser unit.

Remove the orange safety stopper attached to the new fuser unit.

Replacing the Fuser Unit