Unable to Print

  • Common to Windows and Mac OS X

Cause

Solution

Reference

The machine is in Sleep mode or Deep Sleep mode.

Press the (POWER SAVE) button to enter standby status.

Saving Power Consumption with the Power Save Function

The machine is turned off.

Turn the machine on.

Turning the Machine On

A LAN cable or USB cable is unplugged.

Check that the cable is plugged into the machine and computer properly.

Connecting a LAN Cable/USB Cable

There may be a problem with a cable.

Replace the cable with a new cable.

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The machine is offline.

Press the (ONLINE) button on the operator panel.

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An error message is displayed on the display screen.

Check the error messages displayed on the display screen.

Error Message List

The interface setting is disabled.

Check the interface setting on the display screen to make sure that there is a consistency with the machine's settings and the network connection environment.

Connecting a LAN Cable/USB Cable

Connecting to a Wireless LAN (Only When the Wireless LAN Module is Mounted)

There is a problem with the print function.

Press the or button on the operator panel to select [Setting] > [Reports] > [Configuration] and print the menu map, by which you can check the printing performance.

Printing a Report to Check

The ONLINE lamp quickly flashes at approximately 0.3-second intervals.

A malfunction may occur in the machine. Unplug the power cord immediately, and then contact your dealer.

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  • For Windows

Cause

Solution

Reference

The machine is not set as the default printer.

Set the machine as the default printer.

Right-click the [OKI C532 *] icon on the [Devices and Printers] folder, and then select [Set as Default Printer].

* Indicates the driver type. (ex. PCL6/PS/XPS)

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The output port of the printer driver is incorrect.

Select the output port for connecting the LAN cable or USB cable.

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The machine is processing data from another interface.

Wait until printing is complete.

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[Receiving data timeout] or [Invalid Data] is displayed on the operator panel and the machine does not print.

Press the or button on the operator panel to select [Setting] > [Admin Setup] > [Print Setup] > [Print Menu] > [Printer Adjust] > [Timeout Injob] and set a longer period of time. The factory default setting is 40 seconds.

If the job is not printed with "Received invalid data" displayed, the selected emulation language may not match this machine (model). Make sure that the printer driver you use supports this model of the machine.

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