Problems on Other Software
Memo
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If you cannot solve a problem with the following solutions, contact your dealer.
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For problems caused by an application, contact the manufacturer of the application.
USB Connection Problems (For Windows)
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Symptom |
Cause/solution |
Reference |
|---|---|---|
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An icon for the machine is not created on the [Devices and Printers] folder. |
The printer driver is not installed correctly. Reinstall the printer driver correctly. |
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When a printer driver is already installed, another printer driver cannot be installed. |
Perform [Custom Install] by following the procedure described in the reference. |
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The [Unable to install printer driver] error message is displayed. |
Use Plug-and-Play. Follow the procedure below: 1. Check that the machine and computer are turned off. 2. Connect a USB cable. 3. Turn the machine on. 4. Turn the computer on. 5. When the [Found New Hardware Wizard] is displayed, follow the on-screen instructions to complete the setup. |
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