Troubleshooting | OKI Data

[Device Setting] tab

Cloning

Symptom

Cause/Solution

Reference

A copy destination device is not displayed on the screen.

The model name of the copy destination device is different.

Cloning functions only between the devices with the same model name.

Check the model name of the copy destination device.

If multiple devices are specified as copy destinations, copying cannot be made to some of the devices.

The entered administrator password is different from the administrator password of the device to which copying cannot be made.

Check the administrator password of the device to which copying cannot be made.

[User Setting] tab

E-mail Address Manager

Symptom	Cause/Solution	Reference
Some items cannot be edited.	The items are locked because other functions uses them. Unlock the used item before editing.	-
Cannot edit at all	The items are locked because this machine is being set from another computer. Wait until setting from another computer is complete. Alternatively, interrupt setting from another computer before editing.	-
Cannot set the edits to this machine	Editing is timed out. Set a longer time-out period for this machine before editing. Press [Device Settings], select [Admin Setup] > [Management] > [System Setup] > [Address Information Lock Time Out], and then enter any period of time.	Management

Symptom

Cause/Solution

Reference

Some items cannot be edited.

The items are locked because other functions uses them.

Unlock the used item before editing.

Cannot edit at all

The items are locked because this machine is being set from another computer.

Wait until setting from another computer is complete.

Alternatively, interrupt setting from another computer before editing.

Cannot set the edits to this machine

Editing is timed out.

Set a longer time-out period for this machine before editing.

Press [Device Settings], select [Admin Setup] > [Management] > [System Setup] > [Address Information Lock Time Out], and then enter any period of time.

Management

Speed Dial Manager

Symptom	Cause/Solution	Reference
Some items cannot be edited.	The items are locked because other functions uses them. Unlock the used item before editing.	-
Cannot edit at all	The items are locked because this machine is being set from another computer. Wait until setting from another computer is complete. Alternatively, interrupt setting from another computer before editing.	-
Cannot set the edits to this machine	Editing is timed out. Set a longer time-out period for this machine before editing. Press [Device Settings], select [Admin Setup] > [Management] > [System Setup] > [Address Information Lock Time Out], and then enter any period of time.	Management

Symptom

Cause/Solution

Reference

Some items cannot be edited.

The items are locked because other functions uses them.

Unlock the used item before editing.

Cannot edit at all

The items are locked because this machine is being set from another computer.

Wait until setting from another computer is complete.

Alternatively, interrupt setting from another computer before editing.

Cannot set the edits to this machine

Editing is timed out.

Set a longer time-out period for this machine before editing.

Press [Device Settings], select [Admin Setup] > [Management] > [System Setup] > [Address Information Lock Time Out], and then enter any period of time.

Management

Profile Manager

Symptom	Cause/Solution	Reference
Some items cannot be edited.	The items are locked because other functions uses them. Unlock the used item before editing.	-
Cannot edit at all	The items are locked because this machine is being set from another computer. Wait until setting from another computer is complete. Alternatively, interrupt setting from another computer before editing.	-
Cannot set the edits to this machine	Editing is timed out. Set a longer time-out period for this machine before editing. Press [Device Settings], select [Admin Setup] > [Management] > [System Setup] > [Address Information Lock Time Out], and then enter any period of time.	Management

Symptom

Cause/Solution

Reference

Some items cannot be edited.

The items are locked because other functions uses them.

Unlock the used item before editing.

Cannot edit at all

The items are locked because this machine is being set from another computer.

Wait until setting from another computer is complete.

Alternatively, interrupt setting from another computer before editing.

Cannot set the edits to this machine

Editing is timed out.

Set a longer time-out period for this machine before editing.

Press [Device Settings], select [Admin Setup] > [Management] > [System Setup] > [Address Information Lock Time Out], and then enter any period of time.

Management

Network Scan Manager

Symptom	Cause/Solution	Reference
Some items cannot be edited.	The items are locked because other functions uses them. Unlock the used item before editing.	-
Cannot edit at all	The items are locked because this machine is being set from another computer. Wait until setting from another computer is complete. Alternatively, interrupt setting from another computer before editing.	-
Cannot set the edits to this machine	Editing is timed out. Set a longer time-out period for this machine before editing. Press [Device Settings], select [Admin Setup] > [Management] > [System Setup] > [Address Information Lock Time Out], and then enter any period of time.	Management

Symptom

Cause/Solution

Reference

Some items cannot be edited.

The items are locked because other functions uses them.

Unlock the used item before editing.

Cannot edit at all

The items are locked because this machine is being set from another computer.

Wait until setting from another computer is complete.

Alternatively, interrupt setting from another computer before editing.

Cannot set the edits to this machine

Editing is timed out.

Set a longer time-out period for this machine before editing.

Press [Device Settings], select [Admin Setup] > [Management] > [System Setup] > [Address Information Lock Time Out], and then enter any period of time.

Management

Scan Problems

Symptom	Cause/Solution	Reference
Unable to edit/delete a profile	The profile is assigned to job macro. Delete the job macro.	JOB MACRO
Unable to edit/delete a profile	The profile is assigned to auto delivery/transmission data save setting. Change the auto delivery/transmission data save setting so that it doesn't use the profile.	Forwarding Received Document Data to an E-mail Destination or Shared Folder (Auto Delivery) Saving Sent and Received Data (Transmission Data Save)
Unable to edit/delete an e-mail address in the address book.	The e-mail address is assigned to job macro. Delete the job macro.	JOB MACRO
	The e-mail address is assigned to auto delivery setting. Change the auto delivery setting so that it doesn't use the e-mail address.	Forwarding Received Document Data to an E-mail Destination or Shared Folder (Auto Delivery)

Fax Problems

Symptom	Cause/Solution	Reference
Unable to edit/delete a fax number in the phone book.	The fax number is assigned to job macro. Delete the job macro.	JOB MACRO
The fax number is assigned to auto delivery setting. Change the auto delivery setting so that it doesn't use the fax number.	Forwarding Received Document Data to an E-mail Destination or Shared Folder (Auto Delivery)
The fax number is assigned to reserved fax transmission. Cancel the reserved fax transmission. Or wait for the transmission to complete.	Cancelling a Fax Transmission

Symptom

Cause/Solution

Reference

Unable to edit/delete a fax number in the phone book.

The fax number is assigned to job macro.

Delete the job macro.

JOB MACRO

The fax number is assigned to auto delivery setting.

Change the auto delivery setting so that it doesn't use the fax number.

Forwarding Received Document Data to an E-mail Destination or Shared Folder (Auto Delivery)

The fax number is assigned to reserved fax transmission.

Cancel the reserved fax transmission. Or wait for the transmission to complete.

Cancelling a Fax Transmission

Cloning

Symptom	Cause/Solution	Reference
A copy destination device is not displayed on the screen.	The model name of the copy destination device is different. Cloning functions only between the devices with the same model name. Check the model name of the copy destination device.	-
If multiple devices are specified as copy destinations, copying cannot be made to some of the devices.	The entered administrator password is different from the administrator password of the device to which copying cannot be made. Check the administrator password of the device to which copying cannot be made.	-
Copying cannot be made to a device by performing cloning with the following functions. E-mail Address Manager Speed Dial Manager Profile Manager Network Scan Manager Auto Delivery Manager	Information that is to be replaced in the copy destination device is locked because it is being edited or used. Unlock the used information before performing cloning.	-
If I perform cloning with Auto Delivery Manager, the following settings are also copied. E-mail Address Manager Speed Dial Manager Profile Manager	If e-mails or speed dials are used for the auto delivery settings of the copy source device, these settings also need to be copied at the same time. To copy only the auto delivery settings, delete the e-mail, speed dial, or other settings from the copy source device before performing cloning.	-

[Alert Info] tab

Symptom	Cause/Solution	Solution
Cannot enable an alert on the [Alert Info(Detect and notify of device events)] screen	[Save the Log setup] in this machine is disabled. Follow the procedure below: 1. Press [Device Settings], select [Admin Setup] > [Management] > [Job Log Setup] > [Save Job Log], and then select [Enable]. 2. Click [Update device] on the [Alert Info(Detect and notify of device events)] screen.	Management

Symptom

Cause/Solution

Solution

Cannot enable an alert on the [Alert Info(Detect and notify of device events)] screen

[Save the Log setup] in this machine is disabled.

Follow the procedure below:

1. Press [Device Settings], select [Admin Setup] > [Management] > [Job Log Setup] > [Save Job Log], and then select [Enable].

2. Click [Update device] on the [Alert Info(Detect and notify of device events)] screen.

Management

Problems on Configuration Tool

[Device Setting] tab

[User Setting] tab

[Alert Info] tab