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OKI's Efforts for Quality Assurance
OKI's Efforts for Quality Assurance
Under its quality philosophy of "we will constantly provide products able to satisfy customers," the OKI Group considers its customers to be the center of "Mono-zukuri and Koto-zukuri" and strives to develop, produce and provide products and services with due consideration for safety and user-friendliness.
Quality-Related Initiatives
Product quality assurance in the OKI Group is achieved through the activities of all divisions and employees involved in the product life cycle. We promote Group-wide quality assurance activities under the Chief Quality Officer through collaboration between the Group quality assurance division, which is in charge of planning and promoting quality assurance activities tackled by the entire Group, and the quality sections of each business division and plant, which are in charge of quality assurance activities for each business.
Furthermore, we have obtained ISO9001 certification at almost all our production sites, and have built the most appropriate quality control system for each production line or product. Also, continuous efforts are being made in each operation to incorporate the customers' voices, which are received through daily communication and the surveys on their satisfaction levels, to improve our products, services and systems.
Quality Improvement Activities Based on Quality Policies
Based on our quality philosophy, the OKI Group has established Group Quality Policies and engaged in quality improvement activities across our organization. We continuously promote quality compliance activities, including the prevention of quality fraud as part of our "full compliance" quality policy, and, in fiscal year 2022, we implemented e-learning targeting all employees of the Group as well as simultaneous inspections and on-site surveys primarily at production bases to check whether there were any signs or potential sources of fraud.
Succession of Skills and Know-how
The OKI Group conducts group activities in which production base supervisors announce and award everyday improvement activities. To award and share effective initiatives and to promote cross-lateral development and succession, a Groupwide "Production Reform Award Presentation" and "Quality Improvement Award Presentation" are held once a year, respectively.
In addition, with the aim of improving the technical capabilities of customer engineers (CE), who are responsible for equipment maintenance for customers, and improving how effectively CEs respond to customers, OKI Crosstech, a maintenance service company, organizes an "IT Technology Contest" each year. In fiscal year 2022, 8 representatives of 1,200 CEs in Japan competed in field surveys and equipment installation in an environment designed for medical institutions, with the theme of improving the responsiveness of multi-vendor equipment. The contest was streamed in Japan, and operations that received a high score were archived to contribute to the skills enhancement of CEs as a whole.
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