OKI Launches "CC Navi™ for CTstage" Front-end Application Software to Support "CTstage®5i" Call Center System
TOKYO, May 20, 2010 -- OKI Networks, a subsidiary of OKI Electric Industry (TSE: 6703) that designs and manufactures telecommunication products, today announced the launch of "CC Navi™ for CTstage", a front-end application software(*1) for the "CTstage®5i" call center system which currently holds the leading market share in Japan. The software will be sold in Japan from August 2010.
"CC Navi™ for CTstage" includes various easy-to-use client information management functions as standard, in addition to the CTI link functions requested by many customers. The application makes it possible to rapidly establish a call center system incorporating front-end applications without customization, making it ideal for customers installing their first call center system.
"CTstage" is a CTI (Computer Telephone Integration) platform that incorporates various call center functions. Applications for managing customer information and response logs are also a vital component on which operating call centers are based. However, applications must typically be customized to link the disparate systems and applications. This has generated strong demand among customers for a solution that would allow them to manage customer information and response logs more easily. OKI Networks has developed the new "CC Navi", a front-end application software for CTstage, in response to customer demand and to help customers reduce system installation costs and overall system startup times.
"This newly-developed 'CC Navi' supports the full range of 'CTstage' call center functions. Simply installing "CC Navi" on 'CTstage' gives customers access to CTI link functions, including telephone functions and call recording linking, capabilities that previously required customers to modify their application," says Hidetoshi Saigou, President of OKI Networks. "In addition to customer information and response log management functions, the application features easy-to-use customer information management functions for collating stored data and compiling reports. When used as an interface, 'CC Navi' allows customers to easily link 'CTstage' to CRMs from other manufacturers."
OKI seeks to continue meeting customer needs as a call center specialist and to continue providing innovative solutions that help customers create added value and ensure their success.
Overview of CTstage
OKI Networks launched CTstage® in 1996 as a computer telephony integration (CTI) system for computer and telephony convergence. Since its launch, over 6,900 sets have been sold (as of March 2010). They are installed and deployed in various markets and currently hold the leading market share in Japan for call center systems.The various configurations, such as "CTstage 5i", the latest version, which offers improved functions to enhance support for large and decentralized call center systems, and "CTstage 5i Call Center Simple Setup Model", designed for small-scale customers, which offers space savings, lower cost, and faster system installation, are constantly updated. For more information, please go to: http://www.oki.com/en/ctstage/.
- *1 :Front-end application software
Web browser or office software installed on user terminals and linking to back-end systems such as a database system; incorporates tools, such as data processing tools or collation functions, for front-end business needs.
About Oki Networks Co., Ltd.
Established October 1, 2008, OKI Networks was spun off from OKI Electric to focus on sales, marketing, product planning, and product development related to OKI's telecommunications products. Based in Tokyo, OKI Networks currently has approximately 590 employees.
About Oki Electric Industry Co., Ltd.
Founded in 1881, Oki Electric Industry Co., Ltd. is Japan's leading telecommunications manufacturer. Headquartered in Tokyo, Japan, OKI provides top-quality products, technologies, and solutions to customers through its info-telecom systems and printer operations. Its various business division function synergistically to bring to market exciting new products and technologies that meet a wide range of customer needs in various sectors . Visit OKI's global website at http://www.oki.com/.
- The names of companies and products mentioned in this document are the trademarks or registered trademarks of the respective companies and organizations.
- CTstage is a registered trademark of Oki Electric Industry Co., Ltd. in Japan, China, and other countries.
- CC Navi is a trademark of Oki Telecommunication Systems Co., Ltd. in Japan.
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- * Information in the press releases is current on the date of the press announcement, but is subject to change without prior notice.