OKI Enhances Functions for its Call Center System "CTstage®5i"
Product cuts operating costs by up to 25%
TOKYO, April 22, 2010 -- OKI Networks, a subsidiary of OKI Electric Industry (TSE: 6703) that designs and manufactures telecommunication products, today announced it has made significant improvements in functionality for "CTstage® 5i", its latest call center system. In addition to reducing the number of servers required for each system by enhancing performance fourfold, the product incorporates various features often requested by customers. These improvements make it possible to set up a call center system with 200 seats, which incorporates voice recording functions, on a single server, reducing costs by up to 25%.(*1) Shipment is slated to start at the end of July.
OKI's "CTstage® 5i" makes it possible to expand small- to large-scale systems simply by adding servers, using a single architecture based on Windows®. While systems consisting of multiple servers provide flexibility in responding to customer requests, the number of servers affects installation and management costs, posing a challenge for all companies. For this reason, customers operating small systems needed to increase call handling capacity, while customers operating large systems sought to reduce the number of servers required for call center operations.
"In response, OKI Networks has enhanced the performance of 'CTstage? 5i' fourfold and incorporated various new features. Major changes include reduced number of servers required per system(*2), based on enhanced call-handling capacity and service process capabilities." says Hidetoshi Saigou, President of OKI Networks. "This makes it possible to set up a call center system with 200 seats, which incorporates voice recording functions, on a single server, reducing costs by up to 25%."
OKI Networks also added other functions, including graphical display of schedules and enhanced survivability, features often requested by customers. Additionally, OKI Networks enhanced ACD functionality(*3), allowing incoming calls to be routed to specific operators, depending on availability, specific parameters, and detailed metrics.
Drawing on experience gathered as a specialist in call center systems, OKI Networks will proceed with plans to enhance the value it offers to customers, thereby contributing to their success.
About CTstage®
OKI launched CTstage® in 1996 as a computer telephony integration (CTI) system for computer and telephony convergence. Since its launch, over 6,900 sets have been sold (as of March 2010). They are installed and deployed in various markets and currently hold the leading market share in Japan for call center systems. In November 2006, OKI launched CTstage 5i, which offers enhanced durability and expandability based on OKI's commitment to offering customers the latest in technologies and capabilities. For more information, please go to: http://www.oki.com/en/ctstage/
Glossary
- *1 :Up to 25% cost reductions
OKI comparison based on standard system configurations and standard pricing.
- *2 :Reduced numbers of servers required per system
the maximum number of seats that can be set up on a single server is 200. Conventional systems allow just 50 sets.
- *3 :ACD
the term stands for automatic call distribution where incoming calls are sorted to a specific group of terminals that operators use.
About Oki Networks Co., Ltd.
Established October 1, 2008, OKI Networks was spun off from OKI Electric to focus on sales, marketing, product planning, and product development related to OKI's telecommunications products. Based in Tokyo, OKI Networks currently has approximately 590 employees.
About Oki Electric Industry Co., Ltd.
Founded in 1881, Oki Electric Industry Co., Ltd. is Japan's leading telecommunications manufacturer. Tokyo-based OKI provides top-quality products, technologies, and solutions to customers through its info-telecom systems and printer operations. Its various businesses function synergistically to provide exciting new products and technologies that meet a wide range of customer needs in various markets. Visit OKI's global web site at http://www.oki.com/.
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