OKI Networks Enhances Voice Recording Function for its "CTstage® 5i"
Aims to improve users' customer response quality
TOKYO, September 14, 2009 -- OKI Networks, a subsidiary of OKI Electric Industry (TSE: 6703) that designs and manufactures telecommunication products, today announced it has made significant improvements to the voice recording function for "CTstage® 5i," its latest contact center system. While maintaining the flexibility in designing an IP-based contact center system, OKI Networks incorporates various functions that were previously connected through external equipment, improves customer response quality, reduces operation and management costs and significantly improves customizability.
"OKI's 'CTstage 5i' offers various functions required for small to large-scale contact centers in a single architecture. Lately, voice recording functions at call centers have become a vital tool to record conversations and train operators, as well as and monitor and evaluate operators. With the enhanced functions, users can now improve their customer response quality," said Masasuke Kishi, President of OKI Networks. "In addition, users will now have flexibility in controlling various functions such as searching, replaying, and deleting data, together with increased security through a Windows® account."
Along with the increasing sophistication of contact center operations is the growth in diversity of CRM applications, making it necessary for applications and voice recording systems to be inter-compatible. In response to all these needs, OKI Networks has enhanced the voice recording functions for its "CTstage 5i." Major changes include improvement in the customer response by enabling stream replay from external phones, expanding the maximum recording time to 80,000 hours, reducing operation and management costs by improving the backup function and enhancing collaboration with applications through APIs.
About CTstage®
OKI launched the CTstage® in 1996 as a CTI (Computer Telephony Integration) system to converge computer and telephony. Ever since its launch, over 6,500 cumulated sets were sold (as of March 2009), being installed and operated in various markets as the No.1 contact center system, in market share, in Japan. In November 2006, OKI launched CTstage 5i, with enhanced durability and expandability. For more information please go to: http://www.oki.com/en/ctstage/
About Oki Electric Industry Co., Ltd.
Founded in 1881, Oki Electric Industry Co., Ltd. is Japan's first telecommunications manufacturer, with its headquarters in Tokyo, Japan. OKI provides top-quality products, technologies and solutions to its customers through its info-telecom system business and printer business. All businesses function as a collective force to create exciting new products and technologies that satisfy a spectrum of customer needs in various markets. Visit OKI's global web site at http://www.oki.com/.
About OKI Networks Co., Ltd.
Established on October 1, 2008, OKI Networks is a company that spun-off from OKI Electric to focus on the sales, marketing, product planning and development of OKI's telecommunication products. Located in Tokyo, Japan, OKI Networks currently has approx. 610 employees.
- CTstage is a registered trademark of Oki Electric Industry Co., Ltd. in Japan, China and other countries.
- Names of companies and products are trademarks or registered trademarks of the respective companies and organizations.
- Press Contact:
- Public Relations Division
Phone: +81-3-5403-1247
- * Information in the press releases is current on the date of the press announcement, but is subject to change without prior notice.