Oki Electric Delivers its IP Contact Center System to Suruga Bank
Enabling easy and low-cost customization to enhance retail banking
Tokyo, Japan, March 27, 2006 -- Oki Electric Industry Co., Ltd. (TSE: 6703) today announced the delivery of its IP contact center system based on Oki's computer telephony integration (CTI) server, CTstage® 4i for .NET, to Suruga Bank Ltd., a Japanese bank known for being advanced in retail banking. Oki's contact center system improves Suruga Bank's business efficiency and productivity by flexibility responding to changes and expansions, and connecting to the bank's CRM. Operation for the 150 seats, out of 250 seats at Suruga's Direct Banking, starts from April 2006.
"We believe our contact center system can help improve business efficiency and simplify the business flow at Suruga Bank, who is known for their innovative approach towards retail banking," said Katsuyoshi Koide, President of Multimedia Messaging Company at Oki Electric. "Our years of experience and knowledge in the CTI market enable us to provide this CTstage 4i to the market. We plan to offer this system to customers in the financial institutions in Japan who plan to strengthen the role of their contact centers."
Oki's IP contact center system enables Suruga Bank to improve its inbound and outbound business efficiency. The operators in charge can control the order of incoming calls and can take calls by implementing the "free group" function, calls can be received from any group, having the appropriate operator skill level, which also increases Suruga's close rate. In addition, by seamlessly connecting the activities of receiving loan enquires, screening, and responding, the bank simplifies the enquiry flow and eliminates paper-based methods.
Phone calls received at branch offices will now be forwarded to the contact centers via IP networks, thus centralizing all inquiry handling. Going forward, Suruga Bank plans to increase the number of branch offices forwarding calls to the contact center, and increase the number of seats at the center, which can be added easily, at a low cost, and in a short period of time with Oki's CTstage 4i.
About CTstage 4i for .NET
Oki launched the CTstage in 1996 as a CTI (Computer Telephony Integration) system to converge computer and telephony. CTstage 4i is the model launched in 2002 that provides a contact center solution with softswitch and UnPBX architectures. Ever since its launch in 1996, over 4,700 cumulated sets were sold (as of September 2005), being installed and operated in various markets.
About Oki Electric Industry Co., Ltd.
Founded in 1881, Oki Electric Industry Co., Ltd. is Japan's first telecommunications manufacturer, with its headquarters in Tokyo, Japan. With the corporate vision, "Oki, Network Solutions for a Global Society," Oki provides top-quality products, technologies and solutions to its customers through its info-telecom system business, semiconductor business and printer business. All three businesses function as a collective force to create exciting new products and technologies that satisfy a spectrum of customer needs in various markets. Visit Oki's global web site at http://www.oki.com/.
- CTstage is a registered trademark of Oki Electric Industry Co., Ltd. in Japan, China, Taiwan and Macau.
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