Oki to Launch CTstage® Version3.0
- UnPBX is Reinforced by the New Functions:
IP telephony, Speech Recognition and Distributed Call Center -
October 28, 1999, Tokyo, Japan -- Oki Electric Industry Co. Ltd.
announced today the company will put on the market CTstage 3.0, the latest version
of Oki's UnPBX - type computer telephony integration system. The new version enables
more flexible and efficient system construction and easier operation with new
functions; IP telephony, speech recognition and distributed call center. The shipment
will be started in January 2000.
In addition to the new features, the existing functions are greatly reinforced.
The Oki's text-to-speech synthesis engine is upgraded to the latest version SMARTTALKR
DLL Version 2.0 for better voice quality. CTstage 3.0 supports HTML for i-mode-compatible
cellular phones of NTT DoCoMo. It also supports ACT Control Version 1.0 established
by the Active X Computer Telephony Council led by Microsoft Co., Ltd.
CTstage 3.0 features and supports:
CTstage 3.0 features;
- IP telephony to be used in trunk lines (Internet phones) and extension lines
(operators) and as a VoIP gateway for call center and PBX applications.
- Speech recognition to enable the cellular phone user to specify a command
by voice without using the touch-tone.
- Distributed Call Center to enable multiple call centers to function as one
virtual call center via IP telephony and ISDN for distribution processing. This
makes available simultaneous call and data transfer among servers.
- the upgraded text-to-speech synthesis engine Oki SMARTTALK DLL Version 2.0
for better voice quality.
And CTstage 3.0 also supports;
- the English version of the unified messaging client functions (telephone,
Web or electronic mail)
- 2BRI(4 B channel) board developed by Oki.
- NTT DoCoMo's "i-mode" for reading voice mail and browsing e-mail using the
i-mode mobile terminal.
- ActiveX CT Council "ACT control Version 1.0"
- Line switching units when the server is down.
"Oki has led the pack of CTI manufacturers," says Toshimichi Kimura, General Manager,
Corporate Information Network Systems Division of Oki Electric. In 1996, Oki put
on the market the first CTstage designed for unified messaging, the first of its
kind. "In 1998, we launched CTstage 2.0 with the informal call center function
to provide the integration of the office CTI and the call center CTI," says Kimura.
CTstage3.0 comes in either pre-installed hardware "CTstage integration model"
or software. The "integration model" supports IP telephony as well as analog lines
and digital lines, and allows users flexible line configuration selections. "CTstage
site user license" and "CTstage speech recognition package (Type1)" are added
to the software packages.
"The launch of the new CTstage is the first tier of Oki's cooperation with
Intel in the development of the CTI market," says Kimura. In July 1999, Oki and
Intel concluded a tie-up to develop and market CTI products. CTstage 3.0 employs
Intel's telephony board DM3 IPLink. It enjoys the largest share in the world's
telephony board market.
Founded more than a century ago in 1881, Oki Electric Industry Co., Ltd. is
Japan's first telecommunications manufacturer headquartered in Tokyo, Japan. Oki
Electric provides customers with top-notch products, technologies and solutions
for telecommunications systems, information systems and electronic devices, under
the corporate slogan "Oki, Network Solutions for a Global Society".
Notes:
- CTstage, SMARTTALK is a registered trademark of Oki Electric Industry Co.,
Ltd. in Japan.
- The other company names and product names are (registered) trademarks of their
respective companies.
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