CSR in the OKI Group Improvement of Customer Satisfaction
Strengthening Interactions within the Group about Product Safety Risks
OKI has made various efforts to ensure product safety. OKI's companywide Product Safety Basic Policy clearly states that "the corporate activities to ensure the safety of our customers using our products must be given the most priority." In this context, we have always incorporated provisions about product safety into agreements with our suppliers.
The Group's Cooperative Framework for Responding to Product Accidents
OKI has a set of rules for coping with accidents arising from product deficiency. These rules specify necessary procedures for actions to be taken in case of such accident, including the establishment of a task force, the adoption of a remedial measure, the notification of the accident to the market and society, the implementation of a recall, and the development of a preventive measure. Furthermore, OKI has rolled out these rules to major group companies in order to cope with any accident as a group in a coordinated way.
Product Safety and Technology Compliance Initiatives
In order to improve the safety of its products, the OKI Group has been active in ensuring the full compliance with the "four safety technology laws(*1)" under the leadership of the "Product Safety and Technology Committee." As part of such efforts, we have facilitated communication among corporate management divisions, business divisions and group companies so that each issue can be properly addressed in order to ensure compliance with laws, regulations and certification requirements at all areas of business operation including design, manufacturing, procurement, sales and maintenance services. In addition, problems and improvements at different business units are shared through the Product Safety and Technology Committee in order to equalize the level of product safety and technology compliance of these units.
In fiscal 2011, we asked employees to review relevant technical standards, and reexamined the evidences to be managed in order to ensure "flawless safety checking." In response to the drastic revisions of some technical laws and regulations, we reconsidered the current procedure to disseminate information on relevant laws and regulations to ensure prompt responses to any changes in them.
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The four safety technology laws consist of major legal requirements and voluntary regulations pertaining to the safety of information technology equipment in Japan. More specifically, they are the Electrical Appliance and Material Safety Law, the Telecommunications Business Laws, the Radio Law, and the Regulations of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI).
