CSR in the OKI Group Improvement of Customer Satisfaction
Strengthening Interactions within the Group about Product Safety Risks
OKI has made various efforts to ensure product safety. OKI's companywide Product Safety Policy clearly states that "the corporate activities to ensure the safety of our customers using our products must be given the most priority." In this context, we have always incorporated provisions about product safety into agreements with our suppliers.
The Group's Cooperative Framework for Responding to Product Accidents
OKI has a set of rules for coping with accidents arising from product deficiency. These rules specify necessary procedures for actions to be taken in case of such accident, including the establishment of a task force, the adoption of a remedial measure, the notification of the accident to the market and society, the implementation of a recall, and the development of a preventive measure. Furthermore, OKI has rolled out these rules to major group companies in order to cope with any accident as a group in a coordinated way.
In fiscal 2010, we addressed the following issue under this system. We will further enhance our activities to ensure product safety based on lessons learned.
Replacement of AC Adapters on RT-200KI Router
Two burn accidents on RT-200KI, the rooter manufactured by OKI for the HIKARI DENWA (optical IP telephony service) of Nippon Telegraph & Telephone East Corp. and Nippon Telegraph & Telephone West Corp., were reported in 2010. Fortunately no one was injured by the accidents. There seemed to be abnormal current flow for some reasons that caused overheating and the burns. In order to deal with this problem, OKI has made an announcement of new adapters designed to prevent any abnormal current flow as a countermeasure, and started delivering them to customers. Please accept our sincere apologies for the inconvenience caused to our customers and partners.
Product Safety and Technology Compliance Initiatives
In order to improve the safety of its products, the OKI Group has been active in ensuring the full compliance with the "four safety technology laws(*1)" under the leadership of the "Product Safety and Technology Committee." As part of such efforts, we have facilitated communication among corporate management divisions, business divisions and group companies so that each issue can be properly addressed in order to ensure compliance with laws, regulations and certification requirements at all areas of business operation including design, manufacturing, procurement, sales and maintenance services. In addition, problems and improvements at different business units are shared through the Product Safety and Technology Committee in order to equalize the level of product safety and technology compliance of these units.
In order to disseminate knowledge on the four safety technology laws and ensure full compliance with them, training sessions focusing thereon were given to Compliance Managers of the company's all business units and Japanese group companies in fiscal 2010.
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The four safety technology laws consist of major legal requirements and voluntary regulations pertaining to the safety of information technology equipment in Japan. More specifically, they are the Electrical Appliance and Material Safety Law, the Telecommunications Business Laws, the Radio Law, and the Regulations of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI).
