Improvement of Customer Satisfaction
Strengthening Group Coordination on Product Safety Risk
Reinforcing Response to Product-related Incidents
OKI's company rules state that we shall give the highest priority to corporate activities that enable our products to be used safety and with peace of mind, and we are fully committed to this policy.
In the year ended March 2007, we strengthened systems for handling quality incidents related to product nonconformance and established rules and a manual for actions to take in order to prevent damage from spreading and expedite problem solving, in conjunction with amendments to the Consumer Products Safety Law. The manual establishes methods and procedures for each stage of response, from acquiring information about the incident to setting up a response headquarters, providing relief to people affected, notifying financial markets and the public, conducting recalls, and implementing spillover and recurrence prevention measures for similar products. We also reconfirmed the roles and responsibilities of relevant company divisions.
We are currently working to develop rules for key group companies to ensure a coordinated response at the group level and in the year ending March 2008 will formulate rules at these companies.
Product Safety and Technology Compliance Initiatives
The OKI Group is taking steps to ensure full compliance with the four safety technology laws(Note) in order to improve the safety of our products.
In the year ended March 2007 we reinforced the activities of the Product Safety and Technology Committee, the organization in charge of promoting product safety. Based on enhancements to our product safety rules we are improving communication among corporate divisions, in-house companies and group companies and addressing each individual issue in detail in order to ensure compliance with laws, regulations and certification requirements at every stage, including design, manufacturing, procurement, sales and maintenance services. To make sure the measures become permanent, related issues and the results of improvements are shared with the committee and consistent implementation is confirmed.
Since the year ended March 2007 we have also requested the understanding and cooperation of our business partners with respect to compliance with the four safety technology laws.
- Note:The four safety technology laws consist of legal requirements and voluntary regulations pertaining to the safety of information technology equipment. Specifically, they are the Electrical Appliance and Material Safety Law, the Telecommunications Business Law, the Radio Law and the regulations of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI).
