CSR in the OKI Group Improvement of Customer Satisfaction
Education on and Awareness-Raising Activities for Quality
Improvement of Quality Education
A seminar on quality
OKI has given education programs on quality for different types of employees at different levels such as new recruits, novice members of functional departments, and mid-level engineers. We have also offered various elective education programs from among which each employee can choose the most appropriate program for his or her need.
Since "usefulness on a practical level" is especially important in our curriculum, we have started offering a new course on "design of experiments (orthogonal experiments)" as a program common to all mid-level engineers across the company since fiscal 2010. This uniquely practical course features lectures focusing on the past applications at OKI, and seminars using an original data analysis support tool that enables students to concentrate on the process of each experiment without being bothered with calculation. We also follow the practical effect of the course and continue to improve its quality. In fiscal 2011, we added experimental simulations on PCs to our curriculum with the intention of facilitating practical utilization thereof.
