CSR in the OKI Group Improvement of Customer Satisfaction
Education on and Awareness-Raising Activities for Quality
The most fundamental factor in quality management is each employee's understanding of the importance thereof and his or her everyday conduct. Based on this idea, the OKI Group has given education programs on quality for different types of employees at different levels such as new recruits, novice members of functional departments, mid-level engineers and newly promoted employees. We have also offered a variety of elective educational programs from among which each employee can choose the most appropriate program for his or her need. The use of e-learning prevents busy employees from missing educational opportunities. Furthermore, all members of the OKI Group are supposed to reflect on their day-to-day commitment to and conducts for quality in November, "the month of quality," every year. In order to see the effects of these activities, we conduct a consciousness survey once in a while whose results will be reflected in measures to further improve quality awareness.
In fiscal 2008, we integrated different education programs for new recruits given by different divisions into one as the program common to all business divisions of the company. The curriculum of the new program includes not only the basic knowledge of product safety and relevant laws and regulations but also that of statistics and reliability for to-be-engineers. The program was incorporated into the new recruit training for fiscal 2009.
