CSR in the OKI Group Improvement of Customer Satisfaction
OKI's Efforts for Quality Assurance
Believing that quality entails "customer satisfaction," OKI's quality philosophy focuses on "providing products that always make customers happy." In order to make them happy, it is necessary for us to offer the products (products, services and solutions) customers truly need in the most timely manner. Based on this idea, we have built our quality assurance system and made various efforts.
Quality Assurance System and Management
OKI have carried out quality assurance activities in continuum with business activities under the supervision of Quality Assurance Division.
The "Quality Assurance Regulations," the most significant rules among all quality-related rules and regulations of the company, defines OKI's quality philosophy, responsibility and authority. In addition, there are administrative instructions for the entire company and each business division. These rules and regulations are incorporated into the quality management system of each business division.
Furthermore, we have obtained ISO9001 certification at all our production sites, and have built the most appropriate quality control system for each production line or product.
Establishment of Production & Product Safety Division
OKI established Production & Product Safety Division as a corporate level business unit on October 1, 2011. The division is responsible for two functions to oversee production and product safety. The first function focuses on the optimum utilization of production resources across the OKI Group and the coordination of different tasks while the other ensures product safety in compliance with Consumer Safety Act, Product Liability Act and other laws.
In fulfilling the first function, the division held the "1st OKI Group Workshop on Production Reform and Improvement" in November where representatives from production sites inside and outside Japan gave presentations on their efforts. The purpose of the workshop was to improve organizational power in manufacturing that affects the quality of each product. As for the function to oversee product safety, the existing Company-wide Product Safety Policy was reexamined, and revised into the Product Safety Basic Policy stipulating specific activities to be carried out. Under this new policy, the division will compile all rules to cope with product accidents and function as a portal for the entire group.
