Improvement of Customer Satisfaction
- Charter of Corporate Conduct
- Customer satisfaction
The OKI Group is dedicated to the development and supply of products and services that will ensure continued customer satisfaction, with proper emphasis on safety and ease of use.
| Focal Points for the Year Ended March 2007 |
Main Initiatives in the Year Ended March 2007 |
Focal Points for the Year Ending March 2008 |
- Enhancement of support activities to ensure that customers can use OKI products with confidence
- Reinforcement of group-level collaboration in relation to product safety risks
- Increased application of universal design concepts to products
|
- Improved the quality of maintenance operations
- Created OKI rules for responding to quality-related incidents and promoted in the group
- Applied universal design techniques
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- Establish quality incident response rules at each group company
- Promote initiatives to more fully inform customers of our quality assurance and product safety activities
- Expand application of universal design techniques
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